💥NOW SHIPPING TO EU🇪🇺 CUSTOMERS💥
FAQs
Yes! We know how frustrating it can be to commit to a whole conventional tub, especially when your horse turns his nose up to it. We offer samples of all our PrePacs and even your own unique CustomPac blend to gain peace of mine - we are confident you will get the seal of approval from your horse!
Every single aspect of your EquiPacs delivery is 100% recyclable and made from recycled products where possible. Simply dispose of it in your household recycling- it's that easy! Do good for your horse, and the planet.
Inside your EquiPacs delivery you will find 31 individual daily Pacs, an information sheet and of course a little “something” for you or your horse!
EquiPacs really are as easy as Tear, Pour, and Feed. Simply take one of your horse's EquiPacs, tear it open, and add to your horse's usual daily feed.
EquiPacs are sold on a recurring monthly subscription. Should you need to change pause or cancel your subscription this is possible at any time, there is no minimum commitment period.
No stress! Things change- workload, age, injury even the seasons can all cause changes in your horse's dietary needs. That's no problem here, simply get in touch with the team ([email protected]) and we will assist you in updating your order ready for your next delivery.
YES! EquiPacs supplements are manufactured here in the UK in a UFAS, ISO 9001: 2015 accredited facility, using FEMAS-approved products and in line with BETA NOPS standards. Our ingredients are 100% safe for competitive use and most importantly, your horse.
Of course! We are at your disposal and offer free, non-biased, transparent, and easy-to-understand advice when it comes to supplementing your horse. Don't be a stranger- get in touch. ([email protected])
We are here to help so if your horse has any specific issues you feel we need to know about or you would like further guidance regarding then please just get in touch. Our team is available to offer clear, transparent, and easy-to-understand information. ([email protected])
EquiPacs are different from other supplements as they are made just for your horse. To ensure your horse receives the freshest supplements possible, and in the case of CustomPacs, your unique blend requirements all Pacs are made to order.
Your initial order may take up to 7 days to dispatch, but we always endeavour to get them out as quickly as possible. Once you are subscribed your new box will always arrive in plenty of time of your current Pacs running out.
We are sad to see you go! But of course, pausing or canceling your subscription is easy and can be done yourself through the website customer portal. There are no loopholes here! Should you need any help just give us a shout. ([email protected])
We are super sorry to hear there has been a problem. Please email the team as quickly as you can after your order has arrived and we will work with you to resolve the issue. ([email protected])